Hotel Valentin Imperial Riviera Maya
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Opiniones Hotel Valentin Imperial Riviera Maya - Playa del Carmen

Opiniones Hotel Valentin Imperial Riviera Maya

Opiniones Resort, Playa del Carmen

Queremos conocer su opinión sobre nuestro resort y nuestro servicio para poder seguir ofreciéndole el mejor servicio. Déjenos sus comentarios tras su estancia en Hotel Valentin Imperial Riviera Maya o conozca las opiniones de los que ya han disfrutado de nuestro paraíso.

9.7Excelente

Puntuación basada en opiniones reales realizadas por nuestros clientes al hacer check-out

  • Limpieza 9.8
  • Ubicación 9.7
  • Personal 9.7
  • Precio 9.3
  • Servicio 9.8
  • 1/

    10.0Excelente

    The experience was good was well attended, staff was good, breakfast just need a bit more flavorUnited States 14/10/2018

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  • 1/

    9.0Excelente

    It was our first visit to the property and we could not have been more delighted with everything and everyone (extra kudos to the Go! team Dora and Brian, and ...United States 11/10/2018

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    10.0Excelente

    This was our first time to VIM. We absolutely LOVED it. The staff and service was amazing. Everyone went well beyond our expectations to make sure our stay was everything ...USA 08/10/2018

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  • 1/

    10.0Excelente

    Everything was fantastic! The staff was very friendly. The food was amazing. He dirt is gorgeous. Only thing we didn’t like was the coffee!USA 01/10/2018

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  • 1/

    10.0Excelente

    Second time there, after wonderful experience last year. We especially love the friendliness and helpfulness of the staff!USA 30/09/2018

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  • 1/

    10.0Excelente

    The resort is absolutely beautiful! The landscaping and services by the staff are fantastic. I really want to make a special call out to the staff on my last day ...usa 26/09/2018

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  • 1/

    10.0Excelente

    My husband and I stayed 5 nights at the Valentin and couldn't have been happier with our choice. The location is perfect, close enough but far enough away from ...USA 24/09/2018

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  • 1/

    10.0Excelente

    Absolutely love the location. Beach access was amazing and the grounds stunning.Usa 24/09/2018

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  • 1/

    6.0Notable

    The place was beautiful. The couples massage was delightful and relaxing. The food was delicious and service was promptUnited States 13/09/2018

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  • 1/

    10.0Excelente

    Best resort we have ever stayed at!United States 13/09/2018

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  • 1/

    10.0Excelente

    Staff and accommodations were above and beyond what I expected! Everything, from the food to the room to the beauty of the place were just perfect. Staff was so accommodating ...USA 12/09/2018

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  • 1/

    10.0Excelente

    Great service and excellent food !! Rooms were so comfortable and clean. Loved the lazy river pool near our room (8212)USA 12/09/2018

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  • 1/

    10.0Excelente

    Amazing stay, great staff, food and poolUnited Kingdom 10/09/2018

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  • 1/

    10.0Excelente

    Beautiful as always! Angel was incredible with making sure we had our cooler stocked with plenty of water, the room was cleaned immaculately and the food was amazing. The only ...United States 10/09/2018

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  • 1/

    9.0Excelente

    Valentin was an amazing retreat and exactly what we were looking for in our vacation. The food was amazing and the service was excellent. We will definitely be returning as ...United States 08/09/2018

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  • 1/

    10.0Excelente

    Oh my God we had a wonderful time would have loved to stay another week Will be back as soon as possibleunited states 30/08/2018

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  • 1/

    10.0Excelente

    This was the most amazing 20th anniversary we could have possibly had. Every one was fantastic, the grounds, the food, the staff were all excellent.United States 27/08/2018

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  • 1/

    10.0Excelente

    Everything was wonderful - we love it at Valentin !!!!United States 26/08/2018

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  • 1/

    10.0Excelente

    Thank you Valentin. We had the best honeymoon ever. The food, the grounds, the pools, the beach, the STAFF were all AMAZING. The staffers made it feel extra special as ...United States 22/08/2018

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  • 1/

    10.0Excelente

    Loved it! Great food, activities, and service!USA 20/08/2018

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  • 1/

    9.0Excelente

    Excelentes instalaciones y atención. Ideal para tomar un descanso en un ambiente grato, lleno de atenciones de alto nivel.Chile 19/08/2018

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  • 1/

    10.0Excelente

    Wonderful stay and excellent staff. Thank you for taking my celiac (gluten allergy) seriously and allowing us to stay there for a week without getting sick once! Your staff is ...USA 15/08/2018

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  • 1/

    9.0Excelente

    :)Argentina 15/08/2018

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  • 1/

    10.0Excelente

    I have been to Cancun Resorts many times in the past 10 years, but our stay at Valentin Imperial was by far the most wonderful experience ever. The staff is ...America 31/07/2018

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  • 1/

    10.0Excelente

    Everything was amazing, the staff truly makes you feel like your on vacation. My favorite vacation I’ve been onUnited States 30/07/2018

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  • 1/

    9.0Excelente

    We very much enjoyed our stay! Thank you.Mexico 23/07/2018

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  • 1/

    10.0Excelente

    We had a great stay. The staff was fantastic, the room was great, the restaurants and amenities were also great. We would absolutely come back. The building 6 concierge, Amanda ...United States 15/07/2018

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  • 1/

    10.0Excelente

    Beautiful resort, very clean, incrediable food. Awesome staff and service!U.S.A. 15/07/2018

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  • 1/

    9.0Excelente

    We had a wonderful time at the Valentin from June 28th to July 5th. This was our second trip in this resort and we were pleased to return! Exceptional food ...Canada 09/07/2018

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  • 1/

    10.0Excelente

    Un lugar paradisíaco, hermoso, la comida deliciosa y con muchísima variedad, la calidad de la gente que nos atendió única. Volveremos, muchas gracias!Colombia 09/07/2018

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  • 1/

    10.0Excelente

    This is our second year to the Valentin Imperial Riviera Maya, and we had a wonderful time. The food and accommodations are top notch. Thank you!USA 09/07/2018

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  • 1/

    8.0Excelente

    We really enjoyed VIRM!USA 07/07/2018

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  • 1/

    9.0Excelente

    This was our first time to Cancun. We couldn't have asked for a better trip. We do not drink alcohol so wish there was an option for that, but ...usa 06/07/2018

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  • 1/

    9.0Excelente

    Go team was greatUnited States 03/07/2018

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  • 1/

    10.0Excelente

    We had a perfect 4 night stay. The staff were so friendly and courteous. The food was fabulous and drinks were good. Everywhere was immaculate, including the pool. The beach ...United States 28/06/2018

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  • 1/

    9.0Excelente

    We really enjoyed our stay at the Valentin Imperial! Most of the staff were very friendly and helpful, and a very few less. Our favorite staff people were: - Juan & Carlos ...United States 17/06/2018

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  • 1/

    9.0Excelente

    Lovely time celebrating son's academic accoplishments. I am so happy we chose Valentin Imperial for their graduation gift from us. Thank you for making our special vacation a memorable ...United States 16/06/2018

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  • 1/

    9.0Excelente

    Loved the lazy river, loved the service from Thalia! Everyone was always so friendly.United States 13/06/2018

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  • 1/

    10.0Excelente

    amazing experienceUSA 13/06/2018

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  • 1/

    10.0Excelente

    It was another wonderful vacation at Valentin Imperial Rivera Maya. We enjoyed our stay at this great resort. The property was very clean with well done landscaping. We have been ...usa 23/05/2018

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  • 1/

    10.0Excelente

    excelente comida, distancias totalmente caminables a cualquier parte del hotel, excelente atencion y espectaculos nocturnos. los restaurantes ni se diga.mexico 15/05/2018

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  • 1/

    10.0Excelente

    This was our first time in Mexico, and our first time at an all inclusive resort. The staff, facility and services exceeded our expectations. We loved it and plan to ...United States 12/05/2018

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  • 1/

    10.0Excelente

    We celebrated our 30th wedding anniversary last week with your staff and we loved every second of it. Thanks for making it special! Eric and Kathy Shermanusa 08/05/2018

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  • 1/

    10.0Excelente

    We very much enjoyed our stay !USA 08/05/2018

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  • 1/

    10.0Excelente

    excellent resortUSA 07/05/2018

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  • 1/

    8.0Excelente

    ThanksUSA 06/05/2018

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  • 1/

    10.0Excelente

    Delia and CraigUS 05/05/2018

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  • 1/

    8.0Excelente

    My wife and I had a wonderful stay. The staff were always friendly and helpful. The food options were excellent and we were always able to find things we enjoyed ...United States 29/04/2018

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  • 1/

    8.0Excelente

    This was our third stay and we will be back again!Canada 24/04/2018

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  • 1/

    9.0Excelente

    This was the most beautiful and hospitable resort we have ever stayed at. The amenities were extremely convenient and the staff was incredible. We will most certainly be backCanada 23/04/2018

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  • 1/

    10.0Excelente

    Staying at the Valentin was absolute luxury! The food, service, and hospitality was perfect. The entire resort was spotless as a result of the dedicated staff who work diligently to ...USA 22/04/2018

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  • 1/

    10.0Excelente

    Pasamos nuestro vacaciones de maravilla.Estados Unidos 18/04/2018

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  • 1/

    10.0Excelente

    The waiter Alejandro for breakfast and lunch at beach restaurant did a superb job. Alma sushi cook was also greatUnited States 18/04/2018

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  • 1/

    9.0Excelente

    First ClassUSA 11/04/2018

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  • 1/

    10.0Excelente

    We had an amazing trip. Ocean view room in building 9 was gorgeous. Our dinner on the beach for our anniversary is one that we will always remember. Benny was ...USA 11/04/2018

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  • 1/

    10.0Excelente

    Great resort with amazing food and serviceUnited States 09/04/2018

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  • 1/

    10.0Excelente

    Great stay. Check in was not as smooth as in the past.United States 09/04/2018

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  • 1/

    10.0Excelente

    Amazing.Wales.uk 07/04/2018

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  • 1/

    10.0Excelente

    Awesome stay. We will definitely be back!USA 06/04/2018

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  • 1/

    10.0Excelente

    Estamos muy contentos de haber elegido su Hotel, su personal siempre atento a cada requerimiento, más que recomendado, felicitaciones!Chile 05/04/2018

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  • 1/

    10.0Excelente

    Awesome as always!United States 31/03/2018

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  • 1/

    10.0Excelente

    This was the best vacation we’ve ever had. The Valentin was perfect. The service was amazing and the resort was absolutely breathtaking. We will definitely be back!! We came ...United States 29/03/2018

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  • 1/

    10.0Excelente

    We loved everything about this placeUSA 27/03/2018

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  • 1/

    9.0Excelente

    The staff was wonderful, the food was awesome, and the resort was beautiful! I just wish we had a better view from our room.USA 25/03/2018

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  • 1/

    10.0Excelente

    amazing...just amazing. great service and staff has great respect for our needs. just amazing and we travel a lot. a real 5* hôtel without any dought we will be ...canada 23/03/2018

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  • 1/

    10.0Excelente

    One of the best vacations we have had. The hotel and staff where the greatest, had a great time, we will definitely be back as soon as we can. Love ...U.s.a. 18/03/2018

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  • 1/

    10.0Excelente

    My wife and I had a wonderful time at the Valentin Imperial Riviera Maya. Our accommodations were clean and comfortable (with a well-stocked minibar). The food was excellent--we particularly enjoyed ...USA 13/03/2018

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  • 1/

    10.0Excelente

    My wife and I stayed at the resort from 3/4-3/11. It was our first "all inclusive" vacation and our first trip to Mexico. The experience was fantastic. The ...United States 12/03/2018

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  • 1/

    9.0Excelente

    We had such a wonderful time during our 5 day stay. The property is beyond beautiful and well maintained. The staff was amazing, happy, helpful, and very accommodating. We will ...United States 20/02/2018

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  • 1/

    9.0Excelente

    Fantastic, Amazing, Incredible, Superior, Unbelievable, Gorgeous, did I say FANTASTIC!!!USA 20/02/2018

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  • 1/

    8.0Excelente

    Had a wonderful Time again. We enjoyed the Sushi bar at Ginger several times and each time was wonderful. The GO staff was also awesome. Beach volleyball,Yoga on the ...United States 19/02/2018

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  • 1/

    9.0Excelente

    Extremely well maintained grounds. Staff wonderful, food absolutely fabulous.united states 18/02/2018

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  • 1/

    9.0Excelente

    My wife and myself. This was our 4th trip to VIM.United States 15/02/2018

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  • 1/

    10.0Excelente

    Our family of 4 had an amazing stay at the Valentin Imperial!! The staff (waiters,housekeeping,bartenders, concierge, .....) all were so accommodating and took care of all our needs. Look ...USA 13/02/2018

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  • 1/

    10.0Excelente

    We ha a fantastic stay. Beautiful facilities. Food was was great. But we were most impressed with the staff's engagement and spirit. Thank you!USA 13/02/2018

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  • 1/

    9.0Excelente

    Beautiful property. Excellent staff. Excellent food.United States 12/02/2018

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  • 1/

    9.0Excelente

    We took the Privilege Option and were very satisfied with our room and meals. I'd like to call out Jose at the Pool and Beach cabanas ad Kate at ...USA 10/02/2018

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  • 1/

    9.0Excelente

    We were very satisfied with all aspects of our stay.USA 09/02/2018

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  • 1/

    10.0Excelente

    Valentin was absolutely amazing in every way! We loved it! We will be back. Everything was perfect, it was such a special week, we will never forget.United States 06/02/2018

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  • 1/

    9.0Excelente

    This was our first time to Mexico. TheVIM is lovely and the staff friendly and helpful.. The staff at the pool was outstanding and enjoyed them so much. A big ...Canada 06/02/2018

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  • 1/

    2.0Pésimo

    The resort was beautiful! This was our 10th carribean vacation and by far the best! The food choices were plentiful and wonderful, the staff was very curteous and the resort ...United States 05/02/2018

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  • 1/

    10.0Excelente

    Our first trip to your resort. We have been to high end resorts in the Caribbean 25-30 times over the past 20 years. We are extremely impressed with the food ...Canada 04/02/2018

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  • 1/

    10.0Excelente

    This was our first time in Mexico and had an amazing time. The resort is so beautiful and we just enjoyed our time there. Would definitely recommend this resort. We ...Canada 01/02/2018

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  • 1/

    10.0Excelente

    Absolutely wonderful and one of the bast resort stays we have had anywhere. Already thinking about when to come backScotland 29/01/2018

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  • 1/

    10.0Excelente

    Beautiful Resort, wonderful, friendly staff, Amazing food. Entertainment staff (Dora, Benny, Bryan, Leo) Fun, energetic, and friendly. Always smiling. Very Special thank you to Jesus and Alejandra!USA 22/01/2018

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  • 1/

    10.0Excelente

    Fantastic resort! All of the staff was amazing!United States 22/01/2018

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  • 1/

    10.0Excelente

    Very nice vacation! We enjoyed everything. No complaints.USA 19/01/2018

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  • 1/

    10.0Excelente

    Everything was amazingUnited States 16/01/2018

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  • 1/

    10.0Excelente

    The property is beautiful. The service was excellent. The food was very very good.USA 14/01/2018

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  • 1/

    10.0Excelente

    The grounds are beautiful. The staff is friendly and wonderful. The food is great. Privilege package is great. The beach is amazing. It is our favorite vacation spot.usa 13/01/2018

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  • 1/

    10.0Excelente

    The stay was very pleasant, great location and staff were very attentive and responsive to any needs we had. Definitely would stay here again.USA 10/01/2018

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  • 1/

    9.0Excelente

    Our family of 4 (2 adult children, husband and me) have stayed at this lovely resort for 2 years in a row now. We arrive on Christmas Day to a ...United States 09/01/2018

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  • 1/

    9.0Excelente

    Beautiful grounds, beautiful resort. So very well maintained. We were very impressed with cleanliness and upkeep. And very friendly staff.USA 08/01/2018

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  • 1/

    8.0Excelente

    PresiosoItalia 07/01/2018

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  • 1/

    10.0Excelente

    We had another amazing stay at VIM! We felt like family and were able to truly relax.United States 07/01/2018

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  • 1/

    9.0Excelente

    Our stay was fantastic, and our Comcierage for Bldg 7 (Fabian) totally went above and beyond what I would ever think possible or expect. A big thank you to him ...USA 04/01/2018

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  • 1/

    10.0Excelente

    We had a great extended family trip ages 22-85 for the holidays. We really enjoyed the staff. Friendly, helpful, efficient, hard working. We would definitely go again.USA 31/12/2017

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  • 1/

    10.0Excelente

    Amazing experience.US 29/12/2017

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  • 1/

    10.0Excelente

    Wonderful stay (again)! Staff is outstanding. Grounds are beautiful!USA 25/12/2017

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  • 1/

    9.0Excelente

    Séjour parfait dans un cadre superbe il suffirait d'un ' peu plus d'ambiance mexicaine (musique'costumes shows) pour que le dépaysement soit total!france 22/12/2017

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  • 1/

    10.0Excelente

    Excellent semaine chez Valentin Imperial. Des services irréprochables, plage magnifique, nourriture très haute gamme. Mention spéciale pour le sauveteur Roberto qui a sauvé la vie de notre ami, pris par ...Canada 20/12/2017

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  • 1/

    9.0Excelente

    C'était notre 10ième visite au Valentin et notre séjour fût excellent! Les nouveaux menus des restaurants (mexicain et indonésien) étaient vraiment exceptionnels! Un merci spécial à Mélina (Le Marché ...Canada 12/12/2017

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  • 1/

    9.0Excelente

    Had an amazing time and certainly look forward to coming back someday!USA 04/12/2017

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  • 1/

    10.0Excelente

    We both loved how the Ginger restaurant helped us celebrate our anniversary. But the best part was the excellent service we received from Gilberto Rojas at the breakfast and lunch ...United States 03/12/2017

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  • 1/

    10.0Excelente

    We love this place! This was our third time here and we are never disappointed. The food and service are excellent. The booze is top shelf and they are never ...Usa 18/11/2017

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  • 1/

    8.0Excelente

    Wonderful stay for my husbands 40th birthday!USA 11/11/2017

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  • 1/

    10.0Excelente

    We had a graet stay in Valentine Maya. Francisco at the beach was very kind during our visit.netherlands 02/11/2017

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  • 1/

    10.0Excelente

    Lovely stay.USA 31/10/2017

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  • 1/

    9.0Excelente

    We have just come back from a wonderful holiday at the Valentin, october 16th 2017. We Absolutely have to write a review of our experience. We've been travelling in ...canada 21/10/2017

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  • 1/

    9.0Excelente

    This place was a blast! We spent time at the pool with new friends we met while on property and the swim up bar was my favorite. The property was ...Usa 15/10/2017

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  • 1/

    9.0Excelente

    The stay overall was great, (details sent to customercare@valentinmaya.com)Russia 09/10/2017

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  • 1/

    10.0Excelente

    En general la estancia fue muy agradable y el personal con una excelente actitud de servicio. FelicidadesMEXICO 28/09/2017

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  • 1/

    9.0Excelente

    The staff are all very friendly and their service is excellent. The food is great, and the hotel is a nice place to stay. The only thing I do not ...canada 21/09/2017

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  • 1/

    10.0Excelente

    My wife and I came here for our honeymoon. We absolutely enjoyed ourselves. The location, staff, services, and cleanliness of this resort were superb (some of the friendliest people that ...usa 20/09/2017

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  • 1/

    9.0Excelente

    Del primero al último de los empleados del hotel mostrando una gran amabilidad y cariño hacia los huespedes. Altísimamente recomendable, volveremos sin dudarlo, la atención, el cariño con el que ...España 14/09/2017

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  • 1/

    10.0Excelente

    this hotel is great my husband and I come every year for 4 years the food very good and also the nightly activities but we expected to hear the roxana ...USA 31/08/2017

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  • 1/

    9.0Excelente

    Such a beautiful hotel, we absolutely love it! Staff is extremely helpful and eager to please! privilege club is worth every penny! Special mention to Francisco, Gilberto, Ramon, Armando and ...Canada 22/08/2017

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  • 1/

    9.0Excelente

    la estancia ha sido realmente agradable, queremos resaltar la buenisima atencion de los chicos de animacion, carlos, dora, y todos los demas... en especial carlos que fue muy amable explicandonos ...España 13/08/2017

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  • 1/

    10.0Excelente

    I cannot say enough about this resort and the people running it. I have never been a queen, but I was treated like one here. It was by far the ...United States 10/08/2017

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  • 1/

    10.0Excelente

    My husband and I just returned from our third stay at the Valentin. The resort is beautiful, the pool is amazing and all of the staff is very friendly. Lunch ...United States 02/08/2017

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  • 1/

    9.0Excelente

    We had a fabulous time, all adult inclusive resort. The resort was immaculately kept and staff friendly. Beautiful large pool,beach area is set up for relaxing time. The restaurants ...United Kingdom 20/07/2017

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  • 1/

    9.0Excelente

    My husband and I stayed at this resort with another couple from Saturday July 8 till Wednesday July 12. It was not our first time to Mexico, but our first ...Australia 20/07/2017

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  • 1/

    9.0Excelente

    The rooms were beautiful with almost secluded feeling gorgeous views out every window. The staff was amazing! Breakfast & Lunch were good. Dinner options are a VERY long sit down dinner ...United Kingdom 20/07/2017

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  • 1/

    10.0Excelente

    Increíble hotel. Todo es excelente: la comida, bebidas, las instalaciones, la playa, el servicios a cuartos, las albercas, los bares !!!. Todos los empleados son muy amables y cuidan hasta el ...España 20/07/2017

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  • 1/

    9.0Excelente

    La infraestructura del hotel está buenisima y la atención del personal es la mejor. Nos fuimos con la misma magnifica senaación que cuando arribamos al hotel. Una atmosfera ideal para ...España 20/07/2017

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  • 1/

    9.0Excelente

    We had a fabulous time, all adult inclusive resort. The restaurants LOlivo, La Hacienda, Mar y Tierra and the main restaurant for breakfast treated us to such amazing flavors. The ...USA 20/07/2017

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Earth Check
Dintintivo H
Cristal international standards
Save the children
Golden Apple Awards “ Apple vacations” 2016
Guest Review Awards Booking 2017 (9,4)
Most wanted award
Travellers’ Choice TripAdvisor Award 2016
TripAdvisor Certificate of Excellence Award 2016/2017
The Best Hotel Award" by Monarc.ca 2016
Quality Assurance Award by Delta vacations 2016